SmartTouch
The SmartTouch system creates a communications stream with your guests never before possible.
Increased communication provides opportunities to advertise and upsell your unique services and offerings -- increasing RevPAR. All pertinent services are at your guests' fingertips, in the privacy of their rooms: Room service, Concierge, Valet, Housekeeping, Bellman, and any other services you offer.
- SmartTouchsm optimizes your guests' experience by giving them privacy, control, convenience, and accuracy.
- Offers a true competitive advantage.
- Our software is configured to each client's individual property and amenity offerings - and its design is an extension of your brand: including logos, colors, and imagery.
- Our data reporting functions give detailed feedback to management to monitor what is selling, what services guests are using most, what specials are attracting the most response.
- An efficient and robust CMS interface allows you to eliminate printing and production costs and update and customize your offerings whenever you desire.
- Because SmartTouchsm functions completely independently of your pre- existing property management software, integration is seamless.
- No capital investment is required. Incentient owns, installs, and services all touch-screen units.
For guests this means an improved hospitality experience where they enjoy privacy, control, and convenience. They are more in touch with the services and amenities offered; and those services and amenities are now at their fingertips. How many times do people call to order room service where:
- They have to wait for someone to answer the phone,
- They are asked to repeat their order over and over,
- They never know when the order has been processed,
- They are frustrated because whether in the order-taking or in the preparation the order is incorrect?
With SmartTouchsm, not only room service, but all fundamental service interactions are made more accurate and more convenient than ever before: Room Service, Valet, Concierge, Housekeeping, Bellman, Restaurants, Spa, and any other amenities you wish to offer.
SmartTouch is a win-win: guests are empowered with the technology to have more information, privacy, and control; management has access to more data, achieves better communication with customers, and delivers an improved guest experience.
